The Follow-Up Funnel: Mapping Your Engagement

Follow-Up Economics: The Science & Structure of Sales Re-engagement šŸ“Š

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"If you double the number of experiments you do per year, youā€™re going to double your inventiveness." - Jeff Bezos

According to Salesforce's 2024 State of Sales Report:

"The cost of acquiring a new customer is 5-7x higher than retaining or re-engaging an existing one."

šŸ‘‰ Why This Matters: 

Every dollar spent on re-engagement delivers compounding valueā€”you're building on an existing relationship rather than starting from scratch.

Beyond cost savings, re-engagement capitalizes on familiarity, shortening the sales cycle.

šŸŽÆ The Problem:

Salesforce data shows sales reps spend only 28% of their time actually selling, with most hours lost to unstructured follow-up activities.

The remaining time is often fragmented across admin tasks, unstructured follow-ups, and communication gaps.

This inefficiency costs millions in lost opportunities and frustrates high-performing salespeople

šŸ˜« The Harsh Reality:

According to RAIN Group's 2024 research, 44% of sales teams struggle with consistent follow-up processes, leading to lost opportunities and extended sales cycles.

Without a predictable cadence, prospects lose confidence in your commitment.

šŸ’” The Solution:

HubSpot's 2024 Sales Research reveals that companies with structured follow-up systems achieve 23% higher conversion rates.

Advanced teams also use AI-driven analytics to prioritize their pipeline, ensuring no opportunity falls through the cracks

Unfortunately, most sales teams fail at systematic follow-up.

Here's why: More data.

The #1 Reason:

According to Sales Benchmark Index, 67% lack a documented follow-up process.

Other Key Obstacles (verified by Salesforce 2024 research):

ā€¢ Time Management: 72% of sales time spent on non-selling activities

ā€¢ Process Gaps: 58% lack defined follow-up sequences

ā€¢ Poor Tracking: 51% can't measure follow-up effectiveness

ā€¢ Inconsistent Execution: 43% fail to maintain regular contact

The Secret to Sales Follow-Up Mastery

Step 1: Build a Comprehensive Follow-Up Framework šŸ“‹

šŸ§© What It Looks Like in Action:

- First Response: A personalized email sent within 5 minutes of lead generation increases contact rates by 21%.

For example, a response that says, ā€œHi [Name], I noticed you downloaded our [resource]. Letā€™s schedule a 15-minute chat to discuss how it applies to your goals,ā€ sets a proactive tone.

- Follow-Up Sequence: 6-8 touches are optimalā€”but here's a pro tip: integrate micro-interactions, such as quick LinkedIn likes or article shares, as "touches."

- Channel Mix: Using at least three channels ensures you meet prospects where they are most comfortable.

Diversify your touchpointsā€”email for information, phone for personalization, and LinkedIn for credibility.

Step 2: Optimize Your Tactical Timing ā°

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