The Power of Storytelling in Follow-Up Messages

How to Better Sales Storytelling: From Cold Prospect to Closed Deal šŸš€

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Mike Bosworth emphasizes the power of storytelling in sales in his book "What Great Salespeople Do" (2012), highlighting narrative's role in buyer engagement.

According to an article in Harvard Business Review ā€œa compelling storyā€ is a narrative that explains why your product or service will meet someoneā€™s needs, especially in sales.

It involves listening, making an emotional connection, and thinking from the customerā€™s point of view.

The earlier you can learn how to communicate in this way, the faster you will likely grow in your role.

šŸŽÆ The Problem:

Studies show that the majority of follow-up messages fail to create meaningful connections and value with prospects due to their transactional nature.

šŸ˜« The Reality:

From literature on Researchgate, storytelling helps create an emotional bridge between the brand and the customer, making the product or service feel relevant to their needs.

šŸ’” The Solution:

Storytelling woven into this infographic below by Rain Sales Training:

Unfortunately, most salespeople fail at story-based follow-up.

Here's why:

The #1 Reason: 

Most sales professionals struggle to use the power of contextual storytelling. 

Other key obstacles:

Ā· Story Structure Issues: No clear proven narrative framework

Ā· Message Length Problems: Ineffective story duration

Ā· Poor Relevance: Misalignment with buyer journey or matching buying stage

Ā· Weak Delivery & Impact: Insufficient focus on measurable results

So, letā€™s working on making improvements below.

Step 1: Master The "Bridge Story Structure Framework" šŸŒ‰

Effective business narratives often follow a three-act structure:

  1. Setup: Introduce the context and main characters, establishing the situation.

  2. Confrontation: Present the primary challenges or complications, creating tension.

  3. Resolution: Offer a solution that leads to a clear and measurable outcome.

This structure aligns with the classic storytelling framework discussed by Duarte, Inc., which emphasizes the importance of a clear beginning, middle, and end in business communications.

Simple Example:

"Sarah, a VP of Operations at [Similar Company], was losing $200K monthly due to stockouts. By implementing [Solution], she reduced inventory costs by 41% within 60 days."

Incorporating storytelling into sales follow-ups isn't only about sharing anecdotes.

It's about strategically crafting narratives that resonate with your B2B clients' experiences and challenges. 

According to insights from Harvard Business Publishing, storytelling can significantly enhance leadership communication by influencing, teaching, and inspiring audiences.

By working the three-act story structure, sales professionals can transform standard follow-ups into compelling narratives that demonstrate empathy and understanding of the client's journey.

This approach not only captures attention but also builds trust, positioning you as a partner invested in their success.

Enhancer:

When crafting your story, ensure it's data-driven and relevant to the client's industry.

For instance, if you're addressing a prospect in the hospitality sector, share a success story highlighting specific metrics, such as food cost savings or employee efficiency gains, achieved by a similar client.

This not only adds credibility but also makes the narrative more relatable and persuasive.

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